"This is our moment. This is our time. This is our chance to stand up for what's right. We're not looking for charity, we're looking for justice. We cannot fix every problem, but the ones we can, we must." Bono, Live 8 Concert
"We can do this, and when we do it will be the best thing that humanity has ever done." Bill Gates, Live 8 Concert
"Sometimes it falls upon a generation to be great. You can be that great generation". Nelson Mandela, Trafalgar Square 2005
First, let us tell you what we cannot do. ShopSafe is a private company with no direct relationship with the merchants we list. We cannot instruct a listed merchant to do anything at all.
What we can do is remove a merchant from our listings. We are quite prepared to do this if we consider that a listed merchant has not conducted a transaction with you in a fair, honest and business-like manner.
A listing on a ShopSafe website is valued by our listed merchants. We accept less than 40% of all applications for listing.
Almost all merchants want to see that their clients are satisfied with their purchases. It is simply good business. On many occasions, after-sales difficulties arise when communication breaks down.
If you are having difficulty communicating with a merchant who is listed on ShopSafe, all you have to do is ask us and we will do our best to contact that merchant on your behalf.
If we agree with you and believe your complaint is reasonable, we will attempt to secure a satisfactory resolution for you. We make no warranties of any kind in this regard but we will do our best to achieve a satisfactory outcome for you.
While it may be a good thing to know that ShopSafe is behind you when you make a purchase from a ShopSafe-listed merchant, there are some things that you should do yourself to avoid a mishap in the first place.
Always ensure that you know what you are buying and that you do want the goods. Find out what the shipping costs are before you commit to purchase. Calculate the full cost including shipping of the goods you are buying. Find out how long it will take for the goods to be delivered. Ensure that the delivery address you provide is valid and that somebody will be available to receive the goods.
Find out the shipping method that is proposed and understand whose responsibility it is to insure the goods in transit.
Save all correspondence with the merchant and make a diary note of phone calls including who you spoke to.
Check your credit card transactions to ensure that you have been charged for the goods at the correct price.
Save and print the emailed or published invoice. It is important to have this to verify your transaction.
Even with the best of intentions, things can still go wrong. You should first approach your merchant for redress of any issues.
If you cannot contact your merchant or if you think the merchant's response has been unreasonable, you can contact us. Please include as much information as you can to assist us to understand your issue.
We cannot promise anything but we will do the best that we can.
First, let us tell you what we cannot do. ShopSafe is a private company with no direct relationship with the merchants we list. We cannot instruct a listed merchant to do anything at all.
While it may be a good thing to know that ShopSafe is behind you when you make a purchase from a ShopSafe-listed merchant, there are some things that you should do yourself to avoid a mishap in the first place.
Always ensure that you know what you are buying and that you do want the goods.
